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POLICIES

PAYMENT 

We Accept All Major Credit Cards Directly On Our Site

We also welcome PAYPAL PAYMENTS

Our online ordering system is secured by SSL Encryption for a high level of Internet Security

You do not need a paypal account to use this service.  However, if you choose not to use Paypal we also accept money orders and personal checks.  Payment is due at time of purchase.  If using checks or money orders payment is due within 7 days of purchase.  Make it out to "Teacups & Twigs".  We ship as soon as payment is recieved except checks need 7 business days to clear. 

You may also phone (888-705-3343) or fax (307-637-7282) in your order any time. 

Mailing address:  Teacups & Twigs, Karen A. Ingraham, 11241 Coonrod Rd., Cheyenne, Wyoming  82009

Wyoming residents please add 6% sales tax or if you are tax exempt, provide us with a faxed copy of a valid resale certificate.  Fax:  307-637-7282

 If you have any questions about our policies please feel free to contact us.

Email: ateacuplady1@aol.com   Phone:  307-637-7282  Toll Free:  888-705-3343

"COMBINED SHIPPING AVAILABLE FOR MULTIPLE PURCHASES"

SHIPPING

We ship priority mail, parcel post, ups or fedex ground.  Please be sure to give us your full name and address for shipping.  We will combine shipping for multiple items purchased.  If you are charged too much for shipping, we will always refund the difference back to your account once item has been shipped.  The shipping prices reflect insurance coverage.

We also ship most items worldwide with the exception of furniture.  Orders shipped outside the continental U.S., as well as International orders, are subject to additional shipping charges.  International items are shipped in the most expedient and cost effective way.  We will email the amount of additional shipping charges to our International customers and those outside of the U.S.

You will recieve an email confirmation of payment recieved and item shipped.

SHIPPING RATES for U.S..  All others will be invoiced separately before the item is shipped.

 

REFUNDS

A lot of our inventory is vintage, shabby chic, or one of a kind with imperfections that give them a unique character.  Our vintage, antique, shabby cottage, architectual items including shabby hand created furniture are not refundable.

We do refund on the new items.  Please contact us by email for an authorization number.  We will not be responsible for return shipping fees.  All returns must be recieved within 14 days in original packaging and in original condition.  You must provide insurance for your protection and mine.

LAY-A-WAY

For large items, such as furniture or multiple items we will provide a three month lay-a-way.  We will place a reserve on the items for purchase.  We require three payments.  When paid in full the items will be shipped.  Please email us with the items you would like on hold through the Contact Us page.

PRIVACY

The information that we collect from our customers is necessary to process you order.  We want to assure you that we will maintain the use of this information responsibly.  This information will not be given to anyone.  If at any time you would like to be removed from our mailing list just let us know through email.

Please feel free to contact us with any questions or comments.  You may use our Contact Us button or email us at: ateacuplady1@aol.com

We appreciate your business,

Sincerely,

Karen A. Ingraham